Returns & Exchanges

At Glass Bongs, we want you to be completely satisfied with your purchase. We offer a 30-day return policy for unused, brand-new items in their original packaging to ensure the highest standards of hygiene and safety.

1

Initiate Your Request

Contact our support team within 30 days of delivery with your order number and photos of the unused item to receive a Return Merchandise Authorization (RMA).

2

Secure Packaging

Carefully pack the clean, unused glassware in its original box with all protective padding to prevent breakage during transit.

3

Shipping the Item

Affix the provided return label or ship the package via a tracked courier service to our warehouse facility for inspection.

4

Inspection and Refund

Once our quality control team verifies the item is in its original condition, we will process your refund or exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing